Feedback & Complaints
We value your feedback
How to give feedback on our service
If you are concerned about the help you are getting from Community Wellbeing North Canterbury Trust, you can take the following steps:
Your rights when receiving a health and disability service are:
To be treated with respect
Including respect for your culture, values, and beliefs, as well as your right to personal privacy.
No-one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.
Dignity and independence
Services should support you to live a dignified, independent life.
You have the right to be treated with care and skill, and to receive services that reflect your needs.
You have the right to be listened to, understood, and receive information in whatever way you need.
You have the right to have your condition explained and be told what your choices are.
It’s your decision
You can say no or change your mind at any time.
You have the right to have someone with you to give you support in most circumstances.
Teaching and research
All these rights apply when taking part in teaching and research.
It is OK to complain – your complaints help improve service.
The above rights are taken from the Code of Health and Disability Services Consumers’ Rights, Health and Disability Commissioner.